4 Simple Communication Rules

trust handshake, 2 men   From success guru, Stephen Covey:

   1. See the problem from the other point of view. Really seek to understand and to give expression to the needs and concerns of the other party as well as or better than they can themselves.

   2. Identify the key issues and concerns (not positions) involved.

3. Determine what results would constitute a fully acceptable solution.

4. Identify possible new options to achieve those results.